MOOC « Make me customer oriented »

make me customer oriented portefolio

This MOOC leads to discover and handle the fundamentals of the customer relationship adopting the right position of good relationships

Successfully nailing some knowledge and skills test (through co-assessment) all along the program, the participants will get some reward insignes leading to a certification powered by « Learning CRM ».

Pace around 2 hours per week, the learners will approach 3 themes:

  • Awareness for convince
  • Objections handling
  • Adopt a responsive communication

Features

  • Knowledge assessment
  • Skills assessment
  • Success certification
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