This MOOC leads to discover and handle the fundamentals of the customer relationship adopting the right position of good relationships
Successfully nailing some knowledge and skills test (through co-assessment) all along the program, the participants will get some reward insignes leading to a certification powered by « Learning CRM ».
Pace around 2 hours per week, the learners will approach 3 themes:
- Awareness for convince
- Objections handling
- Adopt a responsive communication