MOOC « Make me customer connected »

make me customer connected portefolio

This MOOC is a training made by experts of the digital customer relationship. After 4 weeks of collaboratives exercises, videos learning sessions and discusions on the forum’s platform, the participants will get a strong culture of what is the internet customer relationship.

Pace around 2 hours per week, the learners will approach 3 themes:

  • The evolution of the customer relationship through internet
  • How to manage a customers community on the social networks
  • The customer relationship through the chat and forums

Features

  • Knowledge assessment
  • Skills assessment
  • Success certification
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